@book{620,
	author = {MOKHTAR MOHD. TOHAR},
	title = {PANDUAN PROTOKOL DAN ETIKET SOSIAL},
	publisher = {SINTOK, KEDAH},
	year = {2010},
	address = {PENERBIT UNIVERSITI UTARA MALAYSIA SINTOK},
	note = {MENGANDUNGI INDEKS}
}